At SpinSure, we take every project as a commitment. When someone trusts us with their business, we respect that trust deeply. Our team invests hours of planning, research, and execution to shape digital solutions that align with your needs. Whether it's SEO, SMM, PPC, Web Development, or App Development, we give our focus and skills from day one.
We understand that sometimes things may not work out as expected. For that reason, we believe you deserve to know how refunds work at SpinSure. This page explains the full refund process, situations where refunds apply, and when they don’t. It’s all written simply so you can read, understand, and decide confidently.
Before starting any project, our team reviews every client’s request. We connect with you, ask necessary questions, and define the work scope. Every detail, from timelines to specific tasks, is discussed and agreed upon before payment.
Once payment is received, we begin preparations immediately. For digital services, early actions like competitor research, keyword studies, or setting up campaigns already involve time and resources. That’s why we have specific rules on when refunds are possible.
You can ask for a refund if:
In these cases, we’ll process your refund request promptly. We do not hold up requests if the situation fits these conditions.
Refunds may not be provided if:
Our work in areas like SEO and marketing depends on many external factors. While we apply proven methods, we can’t guarantee fixed results within a short time because online platforms are dynamic. Refunds can’t be claimed solely based on results not meeting personal expectations, especially when all work has been executed as per the agreed plan.
There can be instances where partial refunds make sense. Let’s say we have completed 40% of the project, and you wish to cancel. In that situation, we will assess the time spent, expenses made, and work delivered to that point. The unused part of your payment may then be refunded.
Each case is different. Our team carefully reviews the work progress, then shares calculations with you transparently before confirming any refund amount.
If you believe you are eligible for a refund, follow these steps:
Once we receive your email, our team will:
If the refund is approved, the amount will be returned to the original mode of payment. Depending on banks or payment platforms, the refunded amount may take up to 7–14 business days to reflect.
For services like monthly SEO, PPC campaigns, or Social Media Marketing where billing is recurring, you can cancel any future renewals. However, the payment for the current month cannot be refunded since the work starts as soon as the payment is made.
To avoid unwanted renewals, clients can notify us before the start of the next billing cycle. We will confirm cancellation in writing, ensuring you don’t get billed further.
Sometimes, projects get paused because the client delays sharing vital inputs, files, or approvals. If a project stays idle for more than 30 days due to the client’s delay, it may be considered completed or closed. In such cases, refund claims won’t apply.
If you anticipate a delay on your side, let us know in advance. We’re flexible in adjusting timelines if informed early.
While refunds have clear rules, our primary aim is always customer satisfaction. If you’re unhappy with part of the service, we encourage you to reach out immediately. We prefer addressing concerns early instead of letting dissatisfaction grow.
In many cases, clients are unaware of the process steps or the nature of digital work. We’re happy to explain the stages, the progress, and what results to expect within a time frame. This often clears up confusion and prevents the need for refunds.
If a refund request doesn’t fit our policy conditions, we will:
Even when refunds aren’t possible, we try to offer extra help, whether through optimization, reviews, or strategy tweaks.
Life is unpredictable. If extraordinary circumstances arise, such as health emergencies or personal tragedies, we are open to reviewing refund requests with empathy. In such scenarios, we may need supporting documentation.
Our team values human concerns above formalities. If you face such a situation, just communicate with honesty, and we’ll do our best to help.
We encourage all clients to stay connected throughout the project. Regular feedback helps us adjust strategies and maintain alignment with your expectations. Misunderstandings shrink when communication flows smoothly.
If you’re confused about any aspect of your project, never hesitate to ask questions. Our team is always here to guide and update you.
Our refund policy exists not just to protect us but to ensure fairness for all clients. Digital services involve creative, technical, and strategic work, much of which starts behind the scenes. That’s why refund decisions depend on work stages, time, and effort.
We suggest clients read this policy carefully before placing an order or starting a service with SpinSure. This helps both sides remain aligned and avoids disappointments later.
At SpinSure, we strive to be your digital growth partner. Whether it’s a marketing campaign, website build, or app design, our goal is to deliver results while maintaining clear, honest, and responsive communication.
If you have any questions about this policy or want to discuss a refund, simply write to us. We’ll respond, review, and provide a fair answer.